Please see below our terms and conditions;

• Salon Terms and Conditions in Part A;
• Terms and Conditions for E commerce sales Part B

 

Part A: Salon Terms and Conditions:

LuxeLocksParlour Pty Ltd (ABN 55 711 237 193) provides hair extension services at our home Salon. This section 1 sets out the terms and conditions which are applicable to clients of our Salon.

If you wish to contact us regarding our Salon services, please feel free to do so on: hello@luxelocksparlour.com or 0448637474.

 

Services

You may make an appointment with us to for services that we offer at our Salon.

We will provide the services to you with skill, care and diligence.

Hair Extension Services

Our hair extension services are provided in two parts:

• First, we provide a consultation service with one of our stylists; and
• second, we provide a supply and installation service, custom to your colour needs, length and thickness.

 

Not everybody has a hair type which is suitable for hair extensions. As such, we will only offer to provide you with a supply and installation service if, during the consultation process, we determine if your hair is suitable for hair extensions with either of our 2 installation methods.

Our fee for the consultation service is $50. In order to book a consultation service, you will be requested to pay this fee in advance at the time of booking. The fee is then non-refundable.

During the consultation service, our stylist will evaluate your hair type and thickness, and discuss with you what options may be available for hair extensions.

After the consultation service, if we have determined that your hair is suitable for hair extensions, and you would also like to book an appointment for a supply and installation service, we agree to reduce the fee for the supply and install service by $50 you paid for the consultation service.

Confirmation Reminders

A text message, including your appointment details is sent to you at the time of booking. A reminder text message will be sent 3 days before your appointment with an option to confirm yes or no. You must confirm yes or alternatively reschedule your appointment when you receive this text message. If no response is received, you may be called by a member of our team. By replying yes to the reminder text message, you are complying to our Salon Policies. If we cannot confirm your appointment time with you, this will be treated as forfeiting your appointment and fees are applicable.

Cancellations & No Shows

To continue providing the best possible scheduling options and prioritised time to all of our guests, we require 24 hours’ notice should you need to cancel or reschedule your visit with us. Cancellations made within 48 hours of an appointment will be charged at 25% of the full service. Should you cancel your appointment with less than 24 hours’ notice, you agree to pay 50% of the amount we otherwise would have charged for your booked service. If you are a no-show or a same day cancellation, a 100% cancellation fee will be charged. We will not agree to reschedule your appointment until you have made any due payments. This fee will either be deducted if the booking was made online or added to your next service.

Running Late

We understand that sometimes unforeseen circumstances occur and you may be running late.

If this is the case, please ensure to inform the Salon on 0448637474 as soon as you know you may be late to your appointment.

To reduce the impact on following appointments and our clients, if you are more than 15 minutes late to an appointment, then we may decline to provide, or reduce, your service.

Service Adjustments

We strive to offer our guests the highest level of satisfaction. If you are having challenges with the service that was provided, you agree to let us know within 7 days of your appointment.

We do not provide refunds; however, a follow-up appointment may then be offered to rectify your service. Once we have assessed how to best rectify your service, we will inform you if there will be any alterations to your original appointment and of any additional costs that may be incurred, depending on the matter.

Concerns

If there is an issue with a service you have received, you agree to let us know within 7 days of your appointment.

We do not provide refunds however a follow-up appointment may then be offered for the service you originally booked. If there are any additional charges, we will let you know.

 

 

Terms and Conditions for E commerce sales Part B:

We take the quality of our LuxeLocksParlour Extension range very seriously, and ensure that they are ethically sourced. Due to the nature of our product, we do not offer refunds for change of mind. We encourage all customers to carefully consider their purchase before placing an order.

 

We understand that choosing the right hair extension colour can be difficult, which is why we offer exchanges, if you have chosen the wrong colour match. To be eligible for an exchange, the item must be unused, with the ties that hold the extensions together intact in its original packaging, and returned within 7 days of receiving your order. The buyer is responsible for the shipping costs associated with the exchange. If you have ordered a custom weft however with custom colouring, we are unable to refund or exchange this product.

To initiate an exchange, please contact us at hello@luxelocksparlour.com  and provide us with your order number, the item you wish to exchange, and the reason for the exchange, and a photo of the un opened box. We will then provide you with further instructions on how to proceed.

Please note that we do not accept exchanges for any other reason than a colour match on standard – un mixed colours.

WHEN WOULD MY ORDER NOT BE SUITABLE FOR RETURN/EXCHANGE?

If you have released the ties that hold the extensions in place, you are unable to return the product for a refund or exchange.

It is very easy to check the colour without removing these ties, so please do so to ensure you can return if you wish.

If you wash, colour or tamper with the hair in any way it cannot be returned/exchanged.

No returns will be accepted if the hair has been treated or maintained with products other than the LuxeLocksParlour recommended Hair Care Range.

Like all hair extension companies, we do not allow opened products to be returned as a matter of hygiene. We cannot refund or exchange ANY item that has been removed from its ties or tampered with in any way.