Shipping policy

We ship orders all around the world for just $15.95!! 

Shipping fee, means that we cover the shipping charges only.

Note: Duties, taxes, and brokerage fees from carriers for international orders are not included in your order amount at checkout. If your shipping address is outside of Australia or USA, you may need to pay for customs fees to import your order to your country. See International Taxes & Duties below. All ordered are shipped from our factory where items are made to order and custom orders are also designed and then manufactured.

SHIPPING TIMES DURING SALE PERIODS

Sale periods like Black Friday Cyber Monday will significantly affect delivery times, and shipping delays can be inconsistent and hard to predict. We do our best to update shipping times on our website; however, we can't guarantee the accuracy of the information.

FUMIGATION OR CERTIFICATE OF ORIGIN

For customers in Italy, Chile, Spain, Germany, and Hungary, your local Government Border Control may require you to provide a Fumigation Certificate (FC) or a Certificate Of Origin (COO), which are documents that are produced by the Governments where a product is manufactured. You may be required to provide your Government with one of these documents before you can receive your order. If your Government requests an FC or COO, please get in touch with us, and we will organise it for you. We are charged USD $90 for each of these documents and will pass the cost on to you (i.e. we do not add a margin to these). You will usually only need a Fumigation Certificate.

International delivery to certain countries may take significantly longer than indicated due to customs delays, among other reasons.

TRACKING YOUR ORDER

If everything goes smoothly and your payment has cleared, then your order should be fulfilled fairly quickly after design. We'll e-mail you a confirmation when your order has been processed, and also when it has been dispatched for delivery. This way, you can be sure your order is on it's way, pronto!

To keep on top of your order, we'll send to you a tracking number for reference. You can follow your order's journey online also.

You should allow 1 - 4 days for your tracking information to show after the manufacture process has finished. Sometimes you'll just receive the delivery before there's even any information online. Just in case there's a problem with your delivery, we suggest you get in touch with the courier.